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Privacy policy

At Westmount Toronto, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what data we collect, how and why we use it, and the choices and rights you have.

Personal Data We Collect

When you shop with us or contact our team, we may collect the following categories of personal information:

  • Contact details: your name, shipping and billing address, email address, and phone number.
  • Order information: the products you purchase, order history, and communications with our support team.
  • Payment data: transaction details needed to process your payment. Full card numbers are handled directly by our secure payment providers and are not stored on our servers.
  • Technical data: IP address, device and browser information, and details about how you interact with our website, collected through cookies and similar technologies.

Why We Use Your Data

We use your personal information for the following purposes:

  • To process and fulfil your orders, including delivery and returns.
  • To communicate with you about your order and provide customer support.
  • To send order confirmations, shipping updates, and, where you have opted in, marketing messages.
  • To detect and prevent fraud and secure our website.
  • To comply with our legal and tax obligations.
  • To analyse and improve our store, products, and services.

Lawful Basis for Processing

Where data protection laws such as the EU/UK General Data Protection Regulation (GDPR) apply, we rely on the following lawful bases:

  • Performance of a contract — to process and deliver the orders you place with us.
  • Legal obligation — to meet accounting, tax, and consumer protection requirements.
  • Legitimate interests — to secure our store, prevent fraud, and improve our services, provided these interests do not override your rights.
  • Consent — for optional marketing communications and non-essential cookies, which you may withdraw at any time.

Sharing Your Data

We do not sell your personal information. We share it only with trusted service providers who help us operate our store, and only to the extent necessary. These include:

  • Payment processors to securely handle transactions.
  • Shipping and logistics partners to deliver your orders.
  • Analytics and website hosting providers to maintain and improve our site.

These providers are bound to process your data only on our instructions and to keep it confidential. Some may process data outside your country; where this occurs, we take steps to ensure an adequate level of protection.

Cookies

We use cookies and similar technologies to keep your shopping cart working, remember your preferences, understand how our site is used, and support marketing. Essential cookies are required for the site to function. You can manage or disable non-essential cookies through your browser settings or our cookie banner, although some features may not work correctly if disabled.

Data Retention

We keep your personal information only for as long as needed for the purposes described above. Order and transaction records are retained for the periods required by tax and accounting laws. Once data is no longer required, we securely delete or anonymise it.

Data Security

We use appropriate technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access. Payment transactions are encrypted, and access to personal information is limited to staff and partners who need it. No method of transmission over the internet is completely secure, but we work continuously to safeguard your information.

Your Rights

Depending on your location, you may have the following rights over your personal data:

  • Access — request a copy of the personal data we hold about you.
  • Correction — ask us to update inaccurate or incomplete information.
  • Deletion — request that we erase your data where there is no legal reason to keep it.
  • Objection and restriction — object to or limit certain processing, including direct marketing.
  • Portability — receive your data in a portable format where applicable.
  • Withdraw consent — where processing is based on your consent.

To exercise any of these rights, simply contact us using the details below. We may need to verify your identity before responding. If you are in the EU/EEA or UK, you also have the right to lodge a complaint with your local data protection authority.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please email us first at info@westmount-toronto.com. We aim to respond to all enquiries within 24 hours.

The data controller responsible for your personal information is:

  • MerijnvEekhout (trading as Westmount Toronto)
  • Zomereik 37, 2498 BT 's-Gravenhage, Netherlands
  • KvK-nummer: 98828118
  • Phone (secondary): +1 2892367435