Frequently Asked Questions
How long does shipping take?
Orders placed before 3:00 PM ET begin processing the same day. Processing takes 1 to 2 business days (Monday to Friday, excluding weekends), and delivery takes 5 to 10 business days (Monday to Friday, excluding weekends).
How much does shipping cost?
We offer free delivery on all orders. There are no hidden shipping fees at checkout.
How can I track my order?
Once your order ships, you'll receive a tracking link by email. If you can't find it or need help, please email us at info@westmount-toronto.com and we'll be happy to assist.
Do you ship internationally, and what about customs?
Our primary market is Canada, with prices shown in CAD. For any international orders, customers may be responsible for local customs duties or taxes, which are not included in your order total. If you have questions about shipping to your location, please email us first at info@westmount-toronto.com.
What is your return policy?
We offer a 30-day return policy. If you're not satisfied, you can return eligible items within 30 days of delivery. To start a return, please email us at info@westmount-toronto.com and we'll guide you through the process.
How do refunds work?
Once we receive and inspect your returned item, your refund will be issued to your original payment method. To check the status of a refund, email us at info@westmount-toronto.com.
Can I exchange an item?
Yes, exchanges are available within the 30-day window, subject to availability. To arrange an exchange, please email us at info@westmount-toronto.com with your order number and the item you'd like instead.
How do I choose the right size?
Each product page includes sizing details to help you find the best fit. If you're unsure, email us at info@westmount-toronto.com before ordering and we'll help you pick the right size.
What payment methods do you accept?
We accept major credit and debit cards and common secure online payment options at checkout. All transactions are processed in CAD. If you have trouble paying, please email us at info@westmount-toronto.com.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible. Because orders placed before 3:00 PM ET begin processing the same day, please email us right away at info@westmount-toronto.com and we'll do our best to help.
How do I contact support?
The best way to reach us is by email at info@westmount-toronto.com. We're happy to help with orders, returns, sizing, and any other questions.